Last updated: 2 August 2025 | Version 1.1

 

1. Definitions

• “MyMedicalSupport”, “we”, “us”, or “our”: Refers to MyMedicalSupport UK Ltd and any successor or assignee of its rights under this Agreement.

• “User”, “Customer”, “you”, or “your”: Refers to the individual or organisation using our Services.

• “Services”: All products, applications, features, content, and functions provided by MyMedicalSupport.

• “Information”: Any personal or sensitive data you supply, including medical history and emergency contact details.

• “Product”: A physical item (e.g., NFC tag, printed ID code) issued by MyMedicalSupport that links to your profile.

• “SMART ID”: An NFC-enabled product linked to a secure digital profile.

• “Activation”: The registration process that associates your profile with a Unique ID.

• “Unique ID”: A code generated and assigned to an ID Product.

• “Service Levels”: The Silver, Gold, and Platinum subscription plans, each with different features.

• “Website”: Our official domains, including www.mymedicalsupport.co.uk, www.mymedicalsupport.com, www.mymedical.support

 

2. Scope of Agreement

By using our Services, you agree to these Terms. We may update them occasionally, and your continued use of the Services constitutes acceptance of any changes.

 

3. Eligibility

Users must be at least 16 years old to register. Parents or guardians must provide consent when entering information for minors.

 

4. Services

We provide secure online storage and retrieval of medical and identity information, linked to physical ID Products. Access is enabled by NFC scan or manual entry of a Unique ID on our Website.

 

5. Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details. If you enter data on behalf of someone else, you must have their consent or legal authority.

 

6. User Responsibilities

You agree to:

• Provide accurate and up-to-date information

• Regularly check your Product and data for accuracy

• Keep a valid email address on file

• Ensure you have consent for any third-party data entered

We are not responsible for:

• Incorrect or outdated information you submit

• Service inaccessibility caused by user-side or third-party issues

• SMS alerts not received due to mobile carrier restrictions or device settings

 

7. Subscriptions, Cancellations & Refunds

• Subscriptions can be cancelled at any time through your dashboard.

• Cancellations take effect immediately. We do not offer refunds for partially used periods.

• Personalised Products are non-refundable, including shipping costs.

 

8. Intellectual Property

All Website content belongs to MyMedicalSupport or our licensors. You may not reproduce, distribute, or reuse it without written permission.

 

9. Limitation of Liability

We are not liable for direct or indirect losses, including data loss or business interruption, except in cases of death or personal injury caused by our proven negligence. These Terms comply with the Unfair Contract Terms Act 1977.

 

10. Availability of Service

We do not guarantee uninterrupted access. We are not responsible for outages caused by third-party providers, internet issues, or events beyond our control.

 

11. Acceptable Use

You must not:

• Break any laws while using our Services

• Interfere with or disrupt our Website

• Upload or transmit viruses or malicious code

• Harass, impersonate, or abuse others

We may suspend or terminate your access immediately if these rules are broken.

 

12. External Links

We are not responsible for the content or policies of third-party websites linked from our Website.

 

13. Changes to Services

We may update, change, or discontinue Services, adjust pricing, or amend these Terms at our discretion. It is your responsibility to review the latest version.

 

14. Disclaimers

You use the Website and Services at your own risk. We do not guarantee the accuracy or reliability of any content or data displayed.

 

15. Notices

Official notices must be sent via our contact form or by post. Emails are considered received on the day they are sent (business days only).

 

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.

 

17. Emergency Use Disclaimer

MyMedicalSupport is designed to give emergency responders quick access to information you provide. It does not replace professional medical advice, diagnosis, or emergency services. Always call 999 in urgent situations. We are not responsible for any delays or failures by third parties to access or act upon the information.

 

18. Partner & Referral Programs

If you register using a referral or partner code, we may share limited, non-sensitive details (such as plan type and sign-up date) with the referring partner for reporting and commission purposes. We never share health or sensitive data.