Frequently Asked Questions About Our Medical ID Service
Welcome to our Frequently Asked Questions section for MyMedicalSupport, a trusted UK medical ID service that helps individuals and families stay prepared for medical emergencies. Here, you’ll find detailed answers to the most frequently asked questions about our service—how it works, who it’s for, and why it’s one of the most reliable medical ID solutions in the UK. Whether you’re managing a chronic condition or looking to protect a loved one, this page will guide you through everything you need to know.
What is MyMedicalSupport?
MyMedicalSupport is a UK-based medical ID service that securely stores your vital health information, emergency contacts, and identification data. In an emergency, first responders can access your profile on their mobile device, helping them deliver fast and informed care—even if you can’t speak for yourself.
Who is this service for?
Our service is ideal for individuals with medical conditions, allergies, disabilities, or anyone who may require urgent medical attention. It’s also perfect for families who want to keep health and emergency information accessible for elderly relatives or vulnerable loved ones.
How does the emergency access work?
When someone accesses your medical ID, they see a profile page containing key medical details, allergies, medications, and emergency contacts. This profile is mobile-friendly and designed for first responders to use quickly and easily.
What happens when my profile is accessed?
Your emergency contacts instantly receive an SMS alert that your profile was viewed. This message includes a secure geo-link showing the exact location where the access occurred. They can view this on our web map and tap “Travel to Location” for real-time directions.
Is my information secure?
Yes, we take data privacy and security seriously. Your information is encrypted, stored securely on UK-based servers, and only accessible via a unique link. You control what information is shared and who receives alerts.
Can I update my medical details?
Absolutely. Once logged into your MyMedicalSupport dashboard, you can update your medical conditions, allergies, medications, and emergency contact details at any time.
Is this service subscription-based?
Yes, MyMedicalSupport is a subscription service with affordable monthly plans. Your subscription helps maintain the security, hosting, and SMS alert systems that power the service.
Can I cancel at any time?
Yes, you can cancel your subscription at any time through your account settings. There are no long-term contracts or cancellation fees.
How do I get started?
Just click “Sign Up” on our homepage, choose your plan, and fill in your medical details. You’ll be guided through the setup process and can begin protecting yourself or your family in just a few minutes.