My Medical Support

Get Your FREE Medical ID Wearable

Terms & Conditions

Effective date: 27 September 2025
Company: MyMedicalSupport UK Ltd
Company number: 16059639
ICO Registration: ZB676716
NHS ODS Code: N2Q7K

 

1. Definitions

  • “MyMedicalSupport”, “we”, “us”, or “our”: Refers to MyMedicalSupport UK Ltd and any successor or assignee of its rights under this Agreement.
  • “User”, “Customer”, “you”, or “your”: Refers to the individual or organisation using our Services.
  • “Services”: All products, applications, features, content, and functions provided by MyMedicalSupport.
  • “Information”: Any personal or sensitive data you supply, including medical history and emergency contact details.
  • “Product”: A physical item (e.g., NFC tag, wristband, printed ID code) issued by MyMedicalSupport that links to your profile.
  • “SMART ID”: An NFC-enabled Product linked to a secure digital profile.
  • “Activation”: The registration process that associates your profile with a Unique ID.
  • “Unique ID”: A code generated and assigned to an ID Product.
  • “Service Levels”: The Silver, Gold, and Platinum subscription plans, each with different features.
  • “Website”: Our official domains, including:
    • https://www.mymedicalsupport.co.uk
    • https://www.mymedicalsupport.com
    • https://www.mymedical.support

 

2. Scope of Agreement

By using our Services, you agree to these Terms. We may update them occasionally, and your continued use of the Services constitutes acceptance of any changes.

 

3. Eligibility

  • Users must be at least 16 years old to register.
  • Parents or guardians must provide consent when entering information for minors or dependents.
  • By registering, you confirm you are legally capable of entering into binding agreements.

 

4. Services

We provide secure online storage and retrieval of medical and identity information, linked to physical ID Products. Access is enabled by NFC scan or manual entry of a Unique ID on our Website.

 

5. Data Protection and Privacy

  • We process personal data in line with UK GDPR and the Data Protection Act 2018.
  • Sensitive data is encrypted using AES-256 standards.
  • If you enter data on behalf of someone else, you must have their consent or legal authority.
  • Please see our Privacy Policy available at: https://www.mymedicalsupport.co.uk/privacy-policy

 

6. User Responsibilities

  • Provide accurate and up-to-date information.
  • Regularly check your Product and data for accuracy.
  • Keep a valid email address on file.
  • Ensure you have consent for any third-party data entered.

We are not responsible for:

 

  • Incorrect or outdated information you submit.
  • Service inaccessibility caused by user-side or third-party issues.
  • SMS alerts not received due to mobile carrier restrictions, coverage, or device settings.

 

7. Subscriptions, Cancellations and Refunds

  • Subscriptions can be cancelled at any time through your dashboard.
  • Cancellations take effect immediately. We do not offer refunds for partially used periods.
  • Personalised Products are non-refundable, including shipping costs, unless defective or required by law.

 

8. Intellectual Property

  • All Website content, software, databases, designs, and trademarks belong to MyMedicalSupport or our licensors.
  • You may not copy, reproduce, modify, or distribute any material without our prior written consent.
  • You are granted a limited, non-exclusive, non-transferable licence to use our Services for personal use only.

 

9. Acceptable Use

You must not:

 

  • Break any laws while using our Services.
  • Interfere with or disrupt our Website or Services.
  • Upload or transmit viruses, malware, or malicious code.
  • Harass, impersonate, or abuse others.

We may suspend or terminate your account immediately if these rules are broken.

 

10. Availability of Service

  • We do not guarantee uninterrupted access.
  • Service may be interrupted by maintenance, upgrades, technical issues, or events beyond our control.
  • We are not liable for downtime, delays, or service failures caused by third-party providers, internet issues, or force majeure events.

 

11. External Links

Our Website may contain links to third-party websites. These are provided for convenience only. We are not responsible for the content, accuracy, security, or policies of external websites.

 

12. Changes to Services

We may update, change, suspend, or discontinue Services, adjust pricing, or amend these Terms at any time. It is your responsibility to review the latest version.

 

13. Disclaimers

  • You use the Website and Services at your own risk.
  • Information stored and displayed is provided by you, and we do not guarantee its accuracy or completeness.
  • The Services are intended to assist emergency responders but are not a substitute for professional medical advice, diagnosis, or emergency treatment.
  • Always call 999 in urgent medical situations.

 

14. Limitation of Liability

  • Our Services are provided “as is” and “as available”.
  • To the fullest extent permitted by law, we exclude all warranties, conditions, and guarantees.
  • We are not liable for any indirect, incidental, or consequential losses, including data loss, business interruption, or missed alerts.
  • We are not responsible for reliance placed on Information by third parties such as emergency responders.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

 

15. Indemnity

You agree to indemnify and hold harmless MyMedicalSupport UK Ltd, its directors, staff, and partners against any claims, losses, damages, liabilities, or expenses arising from:

 

  • Your misuse of the Services.
  • Your breach of these Terms.
  • Your provision of inaccurate, unlawful, or unauthorised Information.

 

16. Force Majeure

We are not responsible for any failure or delay in performing our obligations caused by events outside our reasonable control, including natural disasters, power outages, internet failures, cyberattacks, strikes, or government restrictions.

 

17. Notices

  • Official notices must be sent via our contact form, email, or by post to our registered office.
  • Emails are considered received on the day they are sent (business days only).

 

18. Emergency Use Disclaimer

MyMedicalSupport is designed to give emergency responders quick access to information you provide. It does not replace professional medical care or emergency services. We are not responsible for any delays, failures, or outcomes resulting from third parties’ access to or use of your information.

 

19. Partner and Referral Programs

  • If you register using a referral or partner code, we may share limited, non-sensitive details (such as plan type and sign-up date) with the referring partner for reporting and commission purposes.
  • We never share health or sensitive data with partners.

 

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

21. Entire Agreement

These Terms, together with our Privacy Policy, represent the entire agreement between you and MyMedicalSupport UK Ltd and supersede all prior communications or representations.

 

22. Assignment

We may assign or transfer our rights and obligations under these Terms without your consent. You may not assign or transfer your rights without our prior written approval.

 

23. Third-Party Rights

No person other than you and MyMedicalSupport UK Ltd shall have any rights under these Terms pursuant to the Contracts (Rights of Third Parties) Act 1999.

 

24. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.

 

25. Contact Us

MyMedicalSupport UK Ltd
Registered Office: 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: info@mymedicalsupport.co.uk
Website: https://www.mymedicalsupport.co.uk