My Medical Support

Terms & Conditions

1. Definitions

“Agreement”: This legally binding agreement, inclusive of any future amendments.

“MyMedicalSupport”, “MyMedical.Support”, “we”, “us”, or “our”: Refers to the company MyMedicalSupport and any assignee of its rights under this Agreement.

“User”, “Customer”, “you”, “your”: Refers to the person or entity entering into this Agreement and using our services.

“Services”: The products, applications, features, content, and functionalities provided by MyMedicalSupport.

“Information”: Personal and sensitive data supplied by the user, including medical history and emergency contact information.

“Product”: A physical item incorporating a unique identifier (e.g., NFC tag or printed ID code) provided by MyMedicalSupport.

“SMART ID”: An NFC-enabled product that links to a secure profile.

“Activation”: The registration process which associates a user’s profile with an ID number on our website.

“Unique ID”: A distinct code generated by us and assigned to an ID product.

“Service Levels”: Our three-tiered service plans (Silver, Gold, Platinum) with varying features.

“Website”: Any domains operated by MyMedicalSupport including www.mymedicalsupport.co.uk and subdomains.

2. Scope of Agreement

By using our Services, you agree to comply with and be bound by this Agreement, which may be updated at our discretion. Continued use of the Services after such updates constitutes acceptance of the revised terms.

3. Eligibility

Users must be 16 years or older to register. Parents or guardians must provide consent when entering information for minors.

4. Services Provided

We offer secure online storage and retrieval of medical and identity information linked to physical ID products. Access is provided via NFC scanning or manual entry of a Unique ID on our website.

5. Data Protection and Privacy

We process all personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are provided in our Privacy Policy. You must have appropriate authority to submit personal data on behalf of another individual.

6. User Responsibilities

Users agree to:

  • Submit accurate and up-to-date information.

  • Routinely check their Product and data functionality.

  • Maintain a valid email address for receiving service-related updates.

  • Ensure consent is obtained for any third-party data entered.

We are not liable for:

  • Outdated or incorrect information submitted by users.

  • Inaccessibility due to user-side issues or third-party system failures.

  • Failure to receive SMS alerts due to carrier restrictions or device incompatibilities.

7. Subscription, Cancellations and Refunds

Subscriptions can be cancelled at any time via the user dashboard. Cancellation takes immediate effect, and no refunds are given for partially used periods. Personalised products are non-refundable, including shipping costs.

8. Intellectual Property

All content on our Website is owned by or licensed to MyMedicalSupport. Users may not reproduce, distribute, or reuse this content without prior written permission.

9. Limitation of Liability

We shall not be liable for any direct or indirect loss or damage, including data loss or business interruption, except in cases of death or personal injury caused by our proven negligence. These terms comply with the Unfair Contract Terms Act 1977.

10. Availability of Service

We do not guarantee uninterrupted service. We are not liable for outages due to factors beyond our control including third-party providers, internet issues, or Acts of God.

11. Use of the Website

Users may not:

  • Violate applicable laws.

  • Interfere with the operation of the Website.

  • Transmit malicious code.

  • Harass, abuse or impersonate others.

Violation may result in immediate termination of access to the Services.

12. External Websites

We are not responsible for the content of third-party websites linked from ours.

13. Updates and Modifications

We reserve the right to update or discontinue services, alter prices, and amend terms at our discretion. It is the user’s responsibility to review these terms periodically.

14. Disclaimers

Use of the Website and Services is at your own risk. We do not guarantee the accuracy, completeness, or reliability of the Website content or Services.

15. Notices

All notices must be sent to us via our contact form or by post. Email notices are deemed received on the day they are sent, provided it is a business day.

16. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.